2gbit Privacy Policy

1. Who We Are

This Privacy Policy applies to the online casino and sportsbook platform operated under the brand name 2gbit, accessible at 2gbit.net. When we refer to "2gbit", "we", "us", or "our" in this document, we mean the entity responsible for operating the 2gbit platform and processing your personal data in connection with the Services provided.

2gbit provides online gaming services including cricket betting, live casino, slots, crash games, and related account and payment management services. Our primary user base consists of English-speaking Pakistani players, and our platform is designed to meet the needs of users in Pakistan and similar markets.

For any privacy-related enquiries, you may contact us at [email protected]. Our support team responds in English within 24 hours on business days.

2. Information We Collect

When you register and use 2gbit, we collect several categories of personal data. This collection is necessary to provide our Services, verify your identity, process transactions, and comply with applicable regulatory obligations.

2.1 Information You Provide Directly

• Registration data: full name, date of birth, email address, username, password, and country of residence;
• Identity verification documents: copies of government-issued photo identification (such as a Pakistani CNIC or passport), proof of address, and payment method ownership documentation submitted during KYC verification;
• Payment information: JazzCash or Easypaisa account details, HBL, UBL, Meezan Bank, or Bank Alfalah account information, or other payment method details used to deposit or withdraw funds in PKR;
• Communications: records of correspondence with our support team, including emails, chat transcripts, and support tickets.

2.2 Information Collected Automatically

• Technical data: IP address, device type, operating system, browser type, and version;
• Usage data: pages visited, games played, bets placed, session duration, login timestamps, and navigation patterns on 2gbit;
• Transaction data: deposit and withdrawal amounts, dates, payment methods, and wallet balance history;
• Geolocation data: approximate location derived from your IP address, used for fraud prevention and regulatory compliance.

2.3 Information from Third Parties

• Identity verification data from KYC service providers used to confirm your identity and age;
• Fraud prevention and risk assessment data from third-party screening services;
• Information from payment processors confirming successful or failed transactions.

3. How We Use Your Information

2gbit uses your personal data for the following purposes:

• Account management: to register and maintain your 2gbit account, authenticate your identity at login, and enable use of platform features;
• Service delivery: to process bets, settle games, credit winnings, and manage your PKR wallet balance;
• Payment processing: to facilitate deposits and withdrawals via your registered payment methods, including JazzCash, Easypaisa, and linked bank accounts;
• Identity verification: to conduct age verification (confirming you are 18 or over) and KYC checks as required by our anti-money laundering obligations;
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, and abuse of promotions or the platform;
• Responsible gaming: to monitor gaming behaviour, enforce deposit limits or self-exclusion requests, and identify patterns that may indicate problem gambling;
• Customer support: to respond to your enquiries, resolve disputes, and improve support quality;
• Marketing communications: to send you bonus offers, promotions, and platform updates by email, where you have opted in or where we have a legitimate interest to do so. You may unsubscribe at any time;
• Legal compliance: to fulfil our obligations under applicable laws and regulations, and to respond to lawful requests from regulatory or law enforcement authorities.

4. Legal Basis for Processing

2gbit processes your personal data on the following legal bases depending on the nature of the processing activity:

• Performance of a contract: processing necessary to deliver the Services you have requested, including account operation, game play, and payment processing;
• Legal obligation: processing required to comply with KYC, anti-money laundering, age verification, and other regulatory requirements;
• Legitimate interests: processing for fraud prevention, platform security, and improving our Services, where such interests are not overridden by your rights;
• Consent: processing for direct marketing communications, where required. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Information

2gbit does not sell your personal data to third parties. We may share your information with the following categories of recipients where necessary and lawful:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers processing your transactions;
• KYC and identity verification providers: third-party services used to verify your identity and age as part of our regulatory obligations;
• Fraud prevention services: specialist providers who assist in detecting and preventing fraudulent transactions and account abuse;
• Game providers: licensed software providers whose games are hosted on 2gbit may receive technical data necessary to deliver and audit game sessions;
• Regulatory and law enforcement authorities: where 2gbit is legally required to disclose information in response to a lawful order, warrant, or regulatory request;
• Professional advisers: legal, accounting, and auditing firms engaged by 2gbit, subject to professional confidentiality obligations.

All third-party service providers engaged by 2gbit are required to process personal data only in accordance with our instructions and applicable data protection standards.

6. Cookies & Tracking Technologies

2gbit uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit 2gbit.net. We use the following types:

• Essential cookies: necessary for the platform to function, including session authentication and security features. These cannot be disabled;
• Functional cookies: used to remember your preferences such as language settings and login details where "Remember Me" is selected;
• Analytics cookies: used to understand how users navigate 2gbit, which pages are visited most, and where technical issues arise. This data is aggregated and anonymised;
• Marketing cookies: used to deliver relevant promotional content where you have consented to receive marketing communications.

You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use 2gbit. Note that 2gbit does not embed third-party advertising networks on its platform.

7. Data Retention

2gbit retains your personal data for as long as your account is active and for a period thereafter as required by our regulatory and legal obligations. In practice, this means:

• Account and transaction records are typically retained for a minimum of five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements;
• KYC documentation is retained for the period specified by applicable regulations, which may exceed the account retention period;
• Support communications are retained for a period sufficient to resolve disputes and assess service quality.

After the applicable retention period, your personal data is securely deleted or anonymised in a manner that prevents re-identification.

8. Data Security

2gbit implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 2gbit servers;
• Encrypted storage of passwords using one-way hashing algorithms — 2gbit staff cannot view your password in plain text;
• Access controls limiting staff access to personal data to those with a legitimate operational need;
• Regular security assessments and monitoring of platform infrastructure.

No data transmission over the internet can be guaranteed to be entirely secure. While 2gbit takes every reasonable precaution, you acknowledge that submitting data online carries inherent risks. You are responsible for keeping your 2gbit login credentials confidential.

9. International Transfers

Your personal data may be processed in countries outside of Pakistan by service providers engaged by 2gbit, including KYC providers, payment processors, and game providers. Where such transfers occur, 2gbit ensures that appropriate safeguards are in place — including contractual data protection obligations — to maintain a standard of protection equivalent to that applied to data processed within the platform's primary operating jurisdiction.

10. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 2gbit:

• Right of access: to request a copy of the personal data we hold about you;
• Right to rectification: to request correction of inaccurate or incomplete data;
• Right to erasure: to request deletion of your personal data, subject to legal retention obligations;
• Right to restrict processing: to request that we limit processing of your data in certain circumstances;
• Right to object: to object to processing based on legitimate interests, including direct marketing;
• Right to data portability: to receive your data in a structured, machine-readable format where processing is based on consent or contract.

To exercise any of these rights, please contact 2gbit at [email protected]. We will respond to your request within 30 days. Identity verification may be required before we action a request.

11. Children's Privacy

2gbit does not knowingly collect or process personal data from individuals under the age of 18. If we discover that a user under 18 has registered on the platform, the account will be closed immediately and any associated data will be deleted in accordance with our retention policy, except where retention is required by law. If you believe a minor has accessed 2gbit, please contact us at [email protected].

12. Responsible Gaming & Data

Responsible gaming obligations at 2gbit require us to monitor gaming behaviour and maintain certain records that allow us to identify and respond to patterns of problem gambling. Where you request self-exclusion, we process and retain records of that request to enforce the exclusion effectively and prevent circumvention through new account registrations. This processing is necessary for compliance with our responsible gaming obligations and is in your best interest. For full information on responsible gaming tools available at 2gbit, please visit our Responsible Gaming page.

13. Changes to This Policy

2gbit may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable law. The date of last update is displayed at the top of this page. Where changes are material, we will notify registered users by email or in-platform notification prior to the effective date. Continued use of 2gbit following the effective date of any update constitutes acceptance of the revised Privacy Policy.

14. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact the 2gbit privacy team:

• Email: [email protected]
• Language: English
• Response time: Within 24 hours on business days

Our team is equipped to handle privacy enquiries from Pakistani users and will respond in English. We treat all privacy requests with confidentiality and process them in accordance with this Policy.